Please read these terms and conditions before ordering from us.
Our company does not store any customer financial information (i.e. your debit or credit card details)
These terms and conditions shall be governed by and construed in accordance with the laws of England and in using and/or ordering from this website you irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the use of this website or items purchased through it.
NOTHING IN OUR TERMS & CONDITIONS AFFECTS YOUR STATUTORY RIGHTS UNDER ENGLISH LAW.
Dream Blue Trading Company is the supplier of all products available on this website and our address is 59 Sydney Buildings, Bath, Somerset, BA2 6DB.
ORDERING & PAYMENT
By completing the checkout procedure on this website, you are making an offer to purchase the products at the advertised price.
We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.
If we are unable to fulfil your order, we will contact you by email advising you of this.
While we will use our best efforts to meet all orders, we cannot guarantee the availability of any particular product displayed on this website and we reserve the right to discontinue the offer of any product listed on this website at any time without notice.
If the item that you wish to order is not currently in stock, please email us and we will let you know when we expect the item to be available.
We will do our utmost to ensure that all details, descriptions and prices of products appearing on the website are correct at the time of posting to the Web. We aim to keep our website as up to date as possible, but the information including product descriptions appearing on the website at a particular time may not always reflect the position exactly at the moment you place an order. Dream Blue Trading Company will not be legally bound by any errors on this website.
All prices indicated for products available via our website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus the delivery charges.
Our maximum liability in relation to any product supplied is limited to the value of the product purchased plus delivery charges.
Payment is to be made via Paypal or using a valid credit/debit card. Payment is made at the time your order is placed and your credit card details are entered. Your credit or debit card will be debited accordingly. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. It is a crime to use a false name or a known invalid credit card to order goods. All fraud attempts will be reported to the appropriate authorities.
If you require any information regarding your order(s) please contact us by email firstname.lastname@example.org.
Providing your item(s) is in stock, we will aim to deliver your order within 5 working days. Saturdays, Sundays and all Bank Holidays are classed as non-working days.
Deliveries to UK addresses will normally be dispatched via My Hermes or a carrier at the discretion of Dream Blue Trading Company. International deliveries will be also be dispatched by carrier at the discretion of Dream Blue Trading Company and should arrive within 1-2 weeks of your order being placed.
Please note that any delivery timescales quoted to you are indicative only.
If you require something urgently, please email us at email@example.com and we will try to meet your requirements.
When ordering, please ensure that you enter the delivery address details correctly as we cannot be responsible for delivery problems caused by incorrect or incomplete address details.
Delivery charges are added automatically to your order and are included in the final total amount to pay. Delivery is charged at cost or less to you as we believe in fair business practice at all times.
Once your order has been dispatched, we will send you a confirmation by email.
We hope you are delighted with your purchase, however, if you are not completely satisfied, you may return the item (at your own cost) and we will offer a full refund (less delivery costs), provided you notify us by email immediately on receipt and it is returned to us unused and in its original packaging within 28 days of the purchase date.
If an item is damaged in transit, we will offer a full refund (including delivery costs) if you notify us immediately on receipt and it is returned to us in the condition it is received and in its original packaging within 28 days of the purchase date.
In the event of an item being faulty, you must notify us immediately on receipt and return the item to us in the condition it is received and in its original packaging within 28 days of the purchase date. In this case, we will cover delivery costs and either refund or exchange the goods.
Please return to our address : Dream Blue Trading Company, 59 Sydney Buildings, Bath, Somerset, BA2 6DB.
Please note we are not responsible for returned items which do not reach us. We recommend getting return proof of postage as shipping and delivery costs are non-refundable and any shipping costs relating to return or exchange are your sole responsibility.
Goods cannot be returned simply because they do not look identical to the illustrations shown on this website. The pictures on the website are for illustration purposes only and we cannot guarantee an absolute likeness in relation to actual colour and hue.
From time-to-time, we may send you updated product information and news of any special offers which we feel may be relevant to you. If you do not wish to receive such information please email us.
MODIFICATIONS TO TERMS & CONDITIONS
We reserve the right to change these Terms and Conditions at any time without prior notice. Any changes are effective immediately on posting to the website and your use of this website constitutes your agreement to all Terms and Conditions listed above.